Next Generation Claims Management

From the First Notification of Loss through to settlement, we are here.

Next Generation Claims Management

Any claim can be disruptive with major losses causing a significant threat to your business if the correct cover isn’t in place.

Our 360 degree philosophy is to ensure from the start of our relationship that your cover will respond when you need it the most, alleviating the risk of claims being declined or repudiated. When a claim occurs, we are here every step of the way to ensure swift and fair settlement, with pro-active support and guidance throughout.

Existing Clients can Report Claims instantly using their QR Code

Report Claims instantly using your QR Code to provide us with:

Real time capture of vital information allowing us to deal instantly and control Third Party Costs from the outset.

Saving you time and reducing your internal administration costs.

View QR Code
CentriCity

In the event of a loss we recommend that you;

  • NEVER admit liability to other parties as this may prejudice your Insurers position.
  • Contact us as soon as is reasonably possible in the event of an incident so we can assist and advise from the outset.
  • If other parties are involved, take their details including address, email, phone number and their insurance details (if applicable).
  • Take photos at the scene providing it is safe and practical to do so.
  • If the incident is motor related, it’s beneficial to take photos of all vehicles and parties involved, including an empty vehicle which demonstrates there were no passengers.
  • Take the details of any witnesses including address, email and phone number. Collate witness statements at the scene, if the situation allows.
  • In the event of property damage, emergency works should be arranged without prior approval to mitigate further losses.

CentriCity Claims Consultancy

Centricity partner with Pinnacle Loss Assessors to provide you with your own dedicated Loss Assessor should you suffer a high severity or complex loss. Working with you, providing robust support and advice to simplify the process and ensure timely and fair settlements are achieved.

  • Chartered Loss Assessor to work for you
  • Simplified and timely settlements
  • Robust support from cradle to grave

Make a claim

Sometimes things just go wrong! We are here 24/7 when you need us the most. With a range of claims reporting methods, our team are on hand to guide you through from first notification to settlement.

Make a claim
CentriCity

24/7 Claims Reporting Line

With a 24 Hour Response line, we are here when you really need us.

For any new claims or for emergency assistance outside of the standard 9-5 please call your Account Manager or our 24/7 Claims Management Partners:

0330 999 9000
CentriCity

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