About us

Centricity are an award winning insurance brokerage, passionate about delivering highly competitive solutions and service excellence.

About us

Our Mission & Values

CentriCity was born upon a simple and clear ethos to deliver excellence at every stage.

Our independence allows us to deliver uncompromised insurance solutions for our valued clients across the UK. Acting with integrity and transparency, we provide prompt and clear, unbiased advice and deliver on our promises. We’re here to adapt, navigate and support your business both today and well into the future, however your needs evolve.

Our people are at the heart of everything we do with a collaborative culture that brings out the best in our colleagues, encouraging them to thrive.

“Developing and maintaining strong relations is paramount to our success, coupled with an in-depth knowledge of the insurance market and the industry sectors we specialise within. With our 360 Service Promise and Next Generation Claims Management, our team provides unparalleled and quantifiable value to your business as a trusted insurance partner.”
Becky Morris

Becky Morris

Managing Director

CentriCity
UK Broker Awards

UK Broker Awards

Insurance Times Awards 2023

Insurance Times Awards 2023

Insurance Business UK

Insurance Business UK

British Insurance Brokers’ Association

British Insurance Brokers’ Association

Our 360 Promise

At Centricity, we pride ourselves on delivering exceptional service to our clients.

That’s why we created the 360 Promise—to ensure consistent quality, proactive support, and unmatched responsiveness at every step.

We promise to be there when you need us, provide rapid documentation, and take a proactive approach to secure the best outcomes for your business.

24/7 Support

24/7 Direct Dial numbers for your account management
24/7 claims reporting line and emergency assistance

Fast Documentation & Communication

Cover Changes actioned & acknowledged the same business day
Queries handled same day and resolved within 7 days
Confirmation of Cover or Renewal sent the same day
Employers Liability Certificate issued within 7 days
Policy Documents issued within 14 days of inception/renewal

Proactive & Comprehensive Service

Pre-Renewal contact at least two months before renewal
Complimentary Collateral Warranty checking
Claims settlements made within 7 days of offer acceptance
Claims reported to Insurers the same business day 
CentriCity

Partner Insurers

RSA

RSA

TMHCC

TMHCC

Lloyds of London

Lloyds of London

HSB Engineering

HSB Engineering

Chubb

Chubb

QBE

QBE

Century

Century

AXA

AXA

Aviva

Aviva

Allianz

Allianz

AIG UK Insurance

AIG UK Insurance

About Us

Supporting St Catherine’s Hospice

For over 40 years, St Catherine’s Hospice has been there for people living in West Sussex, offering both physical and emotional support to those living with a life-limiting or terminal condition and their families. Their expert teams are on hand to support those facing death and loss, offering bereavement and carer support they treat people with understanding, patience, respect and, most importantly, with dignity.

The Centricity team are committed to raising vital funds for St Catherines, hosting a range of events and initiatives throughout the year.

About Us

Local Community

We’re proud to support three not for profit local sports clubs – Horsham Sports & Social Club, Horsham Rugby Club & Roffey Cricket Club.

They provide a wide range of sports facilities for the local community along with various social events throughout the year giving tremendous value to our local community.

Fancy a refreshing change?

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